Question 1

Are your products original?

Accepted Answer

Yes. Every product on DRDERMO.shop is 100% authentic and sourced from official distributors or the brand's authorised agents in Egypt.

Question 2

How long does delivery take?

Accepted Answer

Cairo and Giza: 24–48 hours. Other governorates: 1–3 working days.

Question 3

How much is shipping?

Accepted Answer

Shipping starts from EGP 50 depending on your governorate, and it's free on orders over EGP 1,500.

Question 4

Which payment methods do you accept?

Accepted Answer

Cash on delivery is available now. Cards and mobile wallets are coming soon.

Question 5

Can I return a product?

Accepted Answer

Unopened products in their original packaging can be returned within 14 days. See our return policy for details.

Question 6

How do DRDERMO Rewards work?

Accepted Answer

You earn 1 point for every 10 EGP you spend. 100 points = 10 EGP off, and you can unlock Gold and Platinum tiers for extra perks.

Question 7

Can you help me choose a routine?

Accepted Answer

Of course — message us on WhatsApp or call 01037303596 and our team will suggest products for your skin type and concerns.

Frequently asked questions

Need help choosing your routine?