Your satisfaction matters. If something isn't right, we'll make it right.
Last updated: 3 October 2026
Return window
- Unopened products in their original, sealed packaging can be returned within 14 days of delivery.
Damaged or wrong items
- If an item arrives damaged or incorrect, contact us within 48 hours with a photo and we'll replace it at no cost.
Non-returnable items
- Opened or used skincare and makeup, for hygiene reasons.
- Items bought during clearance sales, unless defective.
Refunds
- Refunds are issued within 7 working days after we receive and inspect the returned item.